Top 10 Indian Companies Making Major UI/UX Design Mistakes in Their Mobile Apps in 2025

Indian Mobile App UI/UX Design Flaws: A Growing Concern in 2025

1. Ola - Confusing Navigation Menu

India's leading ride-hailing service, Ola, frequently faces criticism for its nonsensical navigation menu. The app's constant attempts to update and renovate often result in user frustration due to disrupted workflows and changed layouts.

2. Zomato - Information Overload

Zomato is another prominent Indian brand struggling with user experience as a result of excessive content display. The information overload takes away from the primary purpose of the app – to guide users in their culinary choices – and encourages users to opt for competitors.

3. Paytm - Inadequate Onboarding Process

India's largest digital wallet, Paytm, requires users to go through a lengthy onboarding process. This results in a higher dropout rate, where potential users abandon the app midway through the registration process.

4. Hotstar - Difficult Browsing Experience

Hotstar, India's leading streaming service, is tarnished by a problematic browsing experience. Users encounter difficulty in locating specific content, making it challenging for the platform to retain viewership and boost adoption.

5. Swiggy - Absence of Prominent Call-to-Actions

Swiggy, India's second-largest food delivery service, neglects the addition of evident call-to-actions, which leads to a lack of user guidance, ultimately affecting customer satisfaction and retention rates.

6. Amazon India - Poor shopping experience

A well-known e-commerce giant, Amazon India, experiences user dissatisfaction arising from its lack of customization. Users find it difficult to navigate through categories, resulting in an extended search time and a deterrent to the online shopping experience.

7. Flipkart - Subpar Search Functionality

Flipkart, India's most prominent e-commerce platform, frequently faces criticism for its inefficient search function, including irrelevant recommendations and failure to deliver relevant search results, affirming a user’s bewilderment and deterrence.

8. BookMyShow - An Inefficient Ticket Booking Process

BookMyShow, India's premier ticket-booking platform, is hindered by a complicated ticket-buying experience. Upsells and discounts are not adequately communicated to the user, leading to a sense of ambiguity and confusion during the booking process.

9. MakeMyTrip - Mobile App Installing Mistakes

MakeMyTrip, one of India's popular travel and tourism agencies, provides a disastrous mobile app experience for users because of an integrated stand-alone booking app with design elements that clash and affect both branding and user engagement.

10. Indian Railway - An Outdated App User Interface

Indian Railways, a nationalized railway service, fails to deliver an unimpressive and outdated train-reservation app interface, thereby failing to satisfy the users' needs by neglecting a contemporary and efficient graphical user interface.

Even though Indian companies deliver commendable growth and success in the tech sector, they cannot overlook the importance of UI/UX design components in their mobile applications. Adopting UI/UX best practices can significantly improve customer satisfaction, increase user retention, and contributes to valiant growth.

At Cpluz, our professional designers and developers can lend a hand in providing extensive solutions to these UI/UX design flaws. We specialize in delivering meaningful brand-consumer connections, and our aim is to guide Indian companies in establishing a user-centric mobile app experience destined for continued progress and sustained success. For more information and guidance on reliable UI/UX design practices, contact us at info@cpluz.com or visit cpluz.com.